Privacy Policy

Last Updated: Dec 18, 2024.

At GATEGUARDX, we understand the importance of privacy when it comes to managing and tracking gate access for businesses and residential premises. This Privacy Policy explains how we collect, use, store, and share information, including license plate data, in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We are committed to protecting the privacy of our users, clients, and their visitors.

1. Information We Collect

GATEGUARDX collects and processes the following categories of data:

 1. Personal Information (User/Client Contact Details):
 • Name, email address, phone number, company name, and user login credentials (for system access and support purposes).

 2. Access Control Data (Vehicle and Gate Operations):
 • License plate numbers, entry and exit times, gate activity logs, and access statuses.

 3. Technical Information:
 • IP addresses, system usage logs, camera activity logs, and network information related to the GATEGUARDX system.

 4. Usage Data:
 • Interactions with our software, including user activity for audit and security purposes.

Under CCPA, this includes identifiers, electronic activity, and operational access records.

2. How We Use Your Information

We collect and process this information for the following purposes:
 • To Enable Gate Access Management:
 • Verify, track, and log vehicle entries/exits through our automated license plate recognition system.
 • To Provide and Maintain Services:
 • Deliver software updates, ensure accurate system performance, and offer user support.
 • For Security and Compliance:
 • Enhance security by auditing access records and complying with applicable legal requirements.
 • To Improve Our Services:
 • Analyze usage data to optimize software functionality, usability, and reliability.
 • For Client Support and Communication:
 • Assist with technical issues, respond to inquiries, and send relevant updates.

Under GDPR, our legal bases include:
 • Contractual necessity (to provide our services).
 • Legitimate interest (e.g., improving security and functionality).
 • Compliance with legal obligations.

3. How We Share Your Information

We do not sell or rent your data. GATEGUARDX may share information in the following situations:

 1. With Service Providers:
 • Third parties providing hosting, software updates, analytics, and support services.
 2. With Clients (Data Controllers):
 • For businesses using GATEGUARDX, gate access logs (e.g., vehicle entries/exits) are shared only with the relevant client managing the premises.
 3. For Legal Compliance:
 • When required by law, court orders, or to protect the rights and safety of our users or property.
 4. Business Transfers:
 • In the event of a merger, acquisition, or sale of all or part of our assets.

4. Your Rights

For EEA Residents (GDPR):

You have the right to:
 • Access the personal data we hold about you.
 • Rectify inaccurate or incomplete information.
 • Request deletion of your data (“Right to be Forgotten”).
 • Restrict or object to data processing.
 • Receive a copy of your data in a portable format (data portability).

For California Residents (CCPA):

You have the right to:
 • Know what personal data we collect and why we use it.
 • Request access to the personal data we hold about you.
 • Request deletion of personal data collected about you.
 • Opt-out of the sale of personal data (GATEGUARDX does not sell data).
 • Non-discrimination for exercising your privacy rights.

To exercise your rights, contact us:
 • Email: info@gateguardX.com
 • Phone: +1 (817) 271-5138

We will verify your identity before processing any requests.

5. Data Retention

We retain access control logs and personal data only as long as necessary to:
 • Provide services to our clients.
 • Comply with legal, regulatory, or security obligations.
 • Support system audits and troubleshooting.

Clients managing gate access data are responsible for determining retention timelines specific to their operations.

6. Data Security

We implement industry-standard security measures to protect all personal and access control data from unauthorized access, misuse, or loss. This includes:

 • Secure data transmission and encryption.
 • Role-based access controls.
 • Regular audits and monitoring of system activity.

While we take every precaution, no system can guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies for:
 • System performance optimization.
 • Analytics and usage insights.
 • Enhancing the user experience.

You can manage cookie preferences through your browser settings.

8. International Data Transfers

For clients outside the region where GATEGUARDX servers are hosted, your data may be transferred to jurisdictions with different privacy laws. We use safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

If you have questions about this Privacy Policy or your rights, please contact us:

GATEGUARDX
 • Email: info@gateguardX.com

 Phone Support:
 • North America: +1 (817) 271-5138
 • Europe & Others: +381 63 593-274

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